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Discover how this leadership shift aims to shape the company's future.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Fcyient-elevates-andrew-smith-to-coo-strengthens-global-operations-CfgE3l.jpg","2026-07-26T01:45:32+05:30",{"title":20,"slug":21,"excerpt":22,"imageUrl":23,"publishedAt":24,"author":11,"category":12},"Taiwan Brings Smart Manufacturing Solutions to India at AMTEX 2026","taiwan-brings-smart-manufacturing-solutions-to-india-at-amtex-2026","Discover how Taiwan's top smart machinery firms are partnering with Indian manufacturers at AMTEX 2026 to drive industrial innovation.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Ftaiwan-brings-smart-manufacturing-solutions-to-india-at-amtex-2026-t7R8eI.jpg","2026-07-26T00:19:40+05:30",{"title":26,"slug":27,"excerpt":28,"imageUrl":29,"publishedAt":30,"author":11,"category":12},"Bajel Projects Secures Major 500 kV Transmission Project in Egypt","bajel-projects-secures-major-500-kv-transmission-project-in-egypt","Bajel Projects lands a major 500 kV transmission project in Egypt, reinforcing the nation's grid and India's growing role in regional infrastructure.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Fbajel-projects-secures-major-500-kv-transmission-project-in-egypt-bH0gpE.jpeg","2026-07-25T10:55:28+05:30",{"title":32,"slug":33,"excerpt":34,"imageUrl":35,"publishedAt":36,"author":11,"category":12},"FACC Selects Kineco Aerospace for Second Airbus Composite Work Package","facc-selects-kineco-aerospace-for-second-airbus-composite-work-package","FACC expands its Airbus partnership by awarding Kineco Aerospace a second composite work package, boosting India's aerospace supply chain.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Ffacc-selects-kineco-aerospace-for-second-airbus-composite-work-package-cHXO8h.jpg","2026-07-23T15:51:51+05:30",{"title":38,"slug":39,"excerpt":40,"imageUrl":41,"publishedAt":42,"author":11,"category":12},"CEAD, Comau Drive Industrial Adoption of Large-Format Additive Manufacturing","cead-comau-drive-industrial-adoption-of-large-format-additive-manufacturing","Discover how CEAD and Comau are revolutionizing industrial production with large-format additive manufacturing for complex, scalable parts.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Fcead-comau-drive-industrial-adoption-of-large-format-additive-manufacturing-L213CD.png","2026-07-22T00:02:59+05:30",{"title":44,"slug":45,"excerpt":46,"imageUrl":47,"publishedAt":48,"author":11,"category":12},"HAL to Showcase Indigenous Defence Programs at Farnborough International Airshow 2026","hal-to-showcase-indigenous-defence-programs-at-farnborough-international-airshow-2026","HAL gears up for Farnborough International Airshow 2026 to showcase indigenous aerospace programs and boost global defense ties.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Fhal-to-showcase-indigenous-defence-programs-at-farnborough-international-airshow-2026-70WNmv.jpg","2026-07-20T01:08:09+05:30",{"title":50,"slug":51,"excerpt":52,"imageUrl":53,"publishedAt":54,"author":11,"category":12},"MANNOL Highlights Engine Oil Challenges for Hybrid Powertrains","mannol-highlights-engine-oil-challenges-for-hybrid-powertrains","Discover how hybrid powertrain dynamics are shifting lubrication needs. MANNOL explores the technical challenges and innovative additive solutions for hybrid engine longevity.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Fmannol-highlights-engine-oil-challenges-for-hybrid-powertrains-Pg2wpv.jpg","2026-07-17T01:58:14+05:30",{"title":56,"slug":57,"excerpt":58,"imageUrl":59,"publishedAt":60,"author":11,"category":12},"Vembu’s BDRShield Powers RainDrive, a Managed Backup & Disaster Recovery Service  ","vembus-bdrshield-powers-raindrive-a-managed-backup-disaster-recovery-service","Discover how Vembu and INDSYS Techservices launched RainDrive, a new managed backup and disaster recovery service for Indian businesses.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Fvembus-bdrshield-powers-raindrive-a-managed-backup-disaster-recovery-service-4JFWox.png","2026-07-17T01:33:58+05:30",{"title":62,"slug":63,"excerpt":64,"imageUrl":65,"publishedAt":66,"author":11,"category":12},"Epson Strengthens 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rate.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Fhindustan-zincs-shiksha-sambal-empowers-47000-students-across-rajasthan-since-2018-oqBqlW.jpg","2026-07-17T00:25:40+05:30",{"title":74,"slug":75,"excerpt":76,"imageUrl":77,"publishedAt":78,"author":11,"category":12},"Rubix Report Sees Capacity Expansion and Green Steel Driving India’s Steel Growth","rubix-report-sees-capacity-expansion-and-green-steel-driving-indias-steel-growth","Discover how India’s steel sector is targeting 500 MTPA by 2047, driven by massive infrastructure growth and a new green steel focus.","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FJuly2026\u002Fnews\u002Frubix-report-sees-capacity-expansion-and-green-steel-driving-indias-steel-growth-uq5va1.jpeg","2026-07-17T00:18:06+05:30",{"first":80,"last":81,"prev":82,"next":83},"https:\u002F\u002Fdata.magicwandmedia.in\u002Fapi\u002Fnews?page=1","https:\u002F\u002Fdata.magicwandmedia.in\u002Fapi\u002Fnews?page=130",null,"https:\u002F\u002Fdata.magicwandmedia.in\u002Fapi\u002Fnews?page=2",{"current_page":85,"from":85,"last_page":86,"links":87,"path":139,"per_page":140,"to":140,"total":141},1,130,[88,91,94,97,101,105,109,113,117,121,125,129,131,135,137],{"url":82,"label":89,"page":82,"active":90},"« 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»","https:\u002F\u002Fdata.magicwandmedia.in\u002Fapi\u002Fnews",12,1554,{"data":143},{"id":144,"title":145,"slug":146,"excerpt":147,"content":148,"imageUrl":149,"socialImageUrl":150,"publishedAt":151,"author":11,"category":12,"likes":152,"summary":153,"captionLinkedin":154,"captionTwitter":155,"captionInstagram":156,"seo":157,"prevPost":159,"nextPost":163},1318,"NIIT StackRoute Unveils AI-Era CRM Architecture Blueprint","niit-stackroute-unveils-ai-era-crm-architecture-blueprint","Discover NIIT StackRoute’s blueprint for AI-era CRM architecture. Learn how to scale GenAI, modernize CX, and avoid the pitfalls of legacy systems.","\u003Cp>\u003Cimg style=\"float: left;\" src=\"https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FMarch2026\u002FLeft%20to%20Right_Rajendra%20Singh%20Pawar,%20Dr.%20Vishnupriya%20Raghavan,%20Sanjeev%20Jain,%20Azhagiri%20Selvarajan,%20Pankaj%20Jathar,%20Vijay%20Kumar%20Thadani.jpeg\" alt=\"\" width=\"264\" height=\"176\">NIIT StackRoute, a leading digital capability-building venture of NIIT Ltd, announced the launch of its latest position paper, ‘The Experience Age Imperative: Composable CRM, Real-Time Orchestration and Governed GenAI in the Flow of Work’, outlining a new architectural blueprint for CRM and contact center modernization in the AI era.\u003C\u002Fp>\r\n\u003Cp>In response to the structural shifts reshaping enterprise customer engagement, the paper introduces the concept of the Customer Success Architect, a new enterprise role designed to bridge strategy, architecture, governance, and measurable CX outcomes. The framework integrates CRM Enterprise Solution Architect, Contact Centre CX Architect, and AI-Centric CRM Adoption Architect to help organizations redesign their operating models and embed GenAI safely, resiliently, and at scale.\u003C\u002Fp>\r\n\u003Cp>As enterprises accelerate AI deployments across CRM and contact center platforms, NIIT StackRoute has warned that legacy architecture models are struggling to absorb the complexity of GenAI-driven workflows, risking fragile integrations, compliance exposure, and declining technology adoption. The paper argues that about 55 percent of CRM projects fail to meet their objectives and CRM modernization initiatives are failing when treated as IT upgrades rather than operating model redesigns.\u003C\u002Fp>\r\n\u003Cp>Citing Gartner research, nearly 45 percent of customer service representatives avoid adopting new technologies, often due to legacy system overlaps and poor workflow integration. At the same time, about 67 percent of businesses have reported adopting GenAI, embedding it into case handling, quality monitoring, supervisor decision support, and next-best-action engines, effectively transforming AI from a chatbot layer into a workflow intelligence backbone.\u003C\u002Fp>\r\n\u003Cp>India’s Global Capability Centre (GCC) ecosystem, which currently employs nearly 1.9 million professionals and is projected to exceed 2.2 million by 2026, is at the forefront of this shift. However, the paper warns that enterprises embedding GenAI without architecture-first governance frameworks risk:\u003C\u002Fp>\r\n\u003Cp style=\"margin-left: .5in;\">●Integration brittleness and escalating technical debt\u003C\u002Fp>\r\n\u003Cp style=\"margin-left: .5in;\">●AI decision drift without auditability\u003C\u002Fp>\r\n\u003Cp style=\"margin-left: .5in;\">●Compliance and data privacy vulnerabilities\u003C\u002Fp>\r\n\u003Cp style=\"margin-left: .5in;\">●Workforce disengagement due to workflow complexity\u003C\u002Fp>\r\n\u003Cp>The India GCC CRM market, currently valued at US$ 1.8 billion in 2025, is projected to reach US$ 3.67 billion by 2034 (CAGR 8.5 percent), so resilient, governed, and scalable CRM modernization frameworks have never been more critical.\u003C\u002Fp>\r\n\u003Cp>Dr Vishnupriya Raghavan, Senior Vice President & Business Head - Enterprise IT Business, StackRoute, NIIT Ltd, said, “Enterprises that go beyond simply adding AI copilots to legacy CRM stacks—and instead rethink the operating model beneath them—unlock sustainable productivity and resilience. AI in CRM is no longer just a feature upgrade; it’s an architectural opportunity.”\u003C\u002Fp>\r\n\u003Cp>Pankaj Jathar, Chief Executive Officer, NIIT Ltd, stated, “CRM and contact centers are becoming enterprise operating systems for growth and trust. Without governance, resilience engineering, and defensible decision frameworks, AI-enabled CX transformations may struggle to scale.”\u003C\u002Fp>\r\n\u003Cp>The paper highlights that incremental platform upskilling is insufficient in the LLM-powered era. Legacy flow-based bot designs are breaking under agentic orchestration and real-time personalization demands. Instead, organizations require a new class of enterprise-aware architects capable of designing composable CRM ecosystems, embedding AI with human-in-the-loop safeguards, and ensuring observability, security, and regulatory compliance by design.\u003C\u002Fp>\r\n\u003Cp>As regulators globally tighten scrutiny around algorithmic accountability and data privacy, and as AI adoption accelerates in financial services, telecom, and retail sectors, the paper positions architecture maturity as a critical determinant of long-term CX competitiveness.\u003C\u002Fp>\r\n\r\n\u003Cp>For more information: \u003Cstrong>www.niit.com\u003C\u002Fstrong>\u003C\u002Fp>","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FMarch2026\u002F3Ua3v5tDSRuLtDKNoznq.jpeg","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fsocial\u002Fhorizontal\u002Fposts\u002FMarch2026\u002F3Ua3v5tDSRuLtDKNoznq.jpeg","2026-03-04T22:51:51+05:30",0,"NIIT StackRoute identifies that 55 percent of CRM projects fail due to treating modernization as simple IT upgrades rather than architectural shifts.\nThe report introduces the Customer Success Architect role to bridge the gap between strategy, governance, and measurable customer experience outcomes.\nEnterprises are warned that failing to integrate architecture-first governance with GenAI risks technical debt, compliance exposure, and workforce disengagement.","Is your CRM architecture ready for the AI era? NIIT StackRoute has just released a new position paper, 'The Experience Age Imperative,' addressing the critical structural shifts in enterprise customer engagement. As GenAI transforms CRM from a simple database into a real-time intelligence backbone, legacy models are failing to keep pace. The report highlights a crucial insight: CRM modernization must be an operating model redesign, not just a tech upgrade. By introducing the 'Customer Success Architect' role, StackRoute offers a framework to embed GenAI safely, ensure compliance, and mitigate the risks of integration brittleness. For B2B leaders and enterprise architects, this is a must-read guide to navigating the complexities of AI-driven CX. Read more about building resilient, scalable CRM ecosystems today. #CRMModernization #GenAI #DigitalTransformation","Are your CRM projects failing? NIIT StackRoute reveals why legacy architecture can’t handle GenAI and introduces the new 'Customer Success Architect' role to bridge the gap between strategy and scalable CX. #CRM #GenAI","Is your CRM strategy stuck in the past? 🤖 NIIT StackRoute just dropped a game-changing paper on the future of CRM and contact center modernization! 🚀 As GenAI reshapes how we handle customer success, many legacy systems are struggling to keep up. The solution? Rethinking your entire operating model and embracing the new 'Customer Success Architect' role. It’s time to move beyond simple AI features and build a truly resilient, intelligent backbone for your business. Don’t let technical debt hold your CX back! 💼✨ Check out the full blueprint via the link in our bio. #NIITStackRoute #CRM #GenAI #CustomerExperience #TechTrends #FutureOfWork #DigitalInnovation",{"title":145,"description":147,"keywords":158},"crm modernization, genai in business, customer success architect, enterprise ai strategy, niit stackroute, contact center transformation, ai governance, digital capability building, crm ecosystem, gcc india",{"title":160,"slug":161,"imageUrl":162},"IGBC Catalyzes Green Infrastructure Push in Assam","igbc-catalyzes-green-infrastructure-push-in-assam","https:\u002F\u002Fmedia.magicwandmedia.in\u002Fposts\u002FMarch2026\u002F55P9MLXTooLDbxEB2Msn.png",{"title":164,"slug":165,"imageUrl":166},"Laser Technologies Wins Great Place To Work® 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