NORD DRIVESYSTEMS, a leading developer, producer, and distributor of drive systems, introduces QR codes on its products, offering customers direct access to their country organization’s customer service. This ensures customers can easily connect with the right contact person who speaks their language and have instant access to information about their specific drive solution. Simply scanning the QR code provides quick and competent support, and for telephone contact, customers only need to provide their drive component’s serial number. With this customer-centric approach, NORD DRIVESYSTEMS aims to enhance service accessibility and satisfaction. “Scanning this code with your mobile forwards you to the ‘Digital services’ selection menu,” explains Jörg Niermann, Head, Marketing, NORD. Apart from direct access to the service department, customers have further options.

Navigate to documentation

Using the serial number of their drive component, they can navigate to its documentation and a list of potential spare parts. Customers can also contact their responsible sales department or directly jump to the myNORD customer portal. The drive component’s serial number will always be pre-set, and all subsequent information is linked to it.

Start with effect from the LogiMAT trade show

NORD DRIVESYSTEMS will start the QR code system with effect from the LogiMAT trade show by the end of April. Drive components with QR codes will be supplied from then on and offer the above mentioned advantages. “At the same time, we are working on further services. For example, we intend to inform our customers of digital updates for their frequency inverters via ‘Digital services’,” says Niermann.

For more information: www.nord.com